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Fees

In this section of the OSCAR User Guide you can access training videos and step-by-step guidance on the following:

  • Applying manual fees
  • Receipting paid fees

This section will be continually updated with new content  relating to Fees functionality in OSCAR.

 

This video focuses on how to apply, issue and cancel manual fees.

By the end of this video, you should understand how to:

  • Apply and issue a fee or invoice
  • Cancel a fee or invoice
  • View a fee status

Apply and issue fees

  1. Using the navigation menu on the left, select ‘Registrations’.
  2. Use the drop down Filter menu to refine your search for the required registration.
  3. Click on the ‘View’ icon in the far-right column to open the registration.
  4. Scroll down to ‘Fees’ and select ‘Apply Fee’.
  5. A pop-up box will display. Select the ‘Fee Type’ from the dropdown. Depending on the fee type you select, the ‘Fee Amount’ will either be populated, or you will need to manually enter a fee.
  6. Select ‘Save’ to apply the fee. Another pop-up box will display giving you the option to issue to portal and issue an invoice to the proprietor. Tick the box to Issue Invoice and click ‘Yes’ to Issue to Portal.
    Note,     if you do not want to Issue to Portal and/or Issue Invoice at this point, select ‘No’ and go to step 8.
  7. The saved fee appears in the fee list, the Issued to Portal column is populated with the date issued and the Invoice column is populated with the invoice number.
  8. If you selected ‘No’ to Issue to Portal/Issue Invoice you will notice that the saved fee appears in the fee list, and the Issued to Portal and Invoice columns are blank. You can manually issue to portal and issue invoice.
  9. Select the fee or fees issued by your council using the checkbox selection under the ‘Fees’ list of the registration record.
  10. Select ‘Issue to Portal’. A pop-up box will display confirming the action. Select ‘Yes’ to Issue to Portal. The Fees list is updated and the Issue to Portal column will display the date issued.
  11. To issue an invoice, click on the view icon to open the fee record.
  12. At the top of the page, select ‘Issue Invoice’.
  13. A pop-up will display advising that the invoice was issued successfully, select ‘OK’.
  14. The invoice is available to view under Documents on the fee record and registration record.
  15. The Fees list is updated with the invoice number.

Cancel a fee or invoice

  1. Using the navigation menu on the left, select ‘Registrations’.
  2. Use the drop down ‘Filter’ menu to refine your search for the required registration.
  3. Click on the ‘View’ icon in the far-right column to open the registration.
  4. Scroll down to ‘Fees’ and open the outstanding fee record by clicking on the ‘View’ icon in the far-right column.
  5. At the top of the page, select ‘Cancel Fee’.
  6. A pop-up box confirming ‘Fee was cancelled successfully’ will display. Select ‘OK’.
  7. Fee Status is now ‘Cancelled’ and the fee record becomes read only.
  8. If an invoice was issued it is no longer viewable in OSCAR.

View a fee status

  1. Using the navigation menu on the left, select ‘All’ under ‘Fees’.
  2. A list of all fees issued by your council will display.
  3. View the ‘Status’ column to quickly see if a fee is outstanding, paid or cancelled.
  4. Outstanding fees also have their own separate menu. Using the navigation menu on the left, select ‘Outstanding’ under ‘Fees’.
  5. A list of all outstanding fees issued by your council will display.
  6. To view a fee in more detail, click on the ‘View’ icon in the far-right column.

This video focuses on how to receipt a payment made and processed in OSCAR. The issuing of this receipt is a manual process and can be completed by any OSCAR user.

By the end of this video, you should be able to successfully find a payment and manually issue a receipt.

  1. Using the navigation menu on the left, select ‘All’ under ‘Fees’.
  2. On this page, you will be able to view all outstanding and paid fees issued from your Council.
  3. Locate the paid fee you wish to receipt against and select the view icon in the far-right column.
  4. Scroll down to ‘Payments’ and select the issue receipt icon located under the ‘Actions’ column.
  5. A pop-up will appear advising you that the receipt was issued successfully. Select ‘Ok’.
  6. Scroll back down to ‘Payments’. A receipt number will appear next to the fee and a document will appear under ‘Documents’.
  7. To view the receipt, click on the download icon on the right-hand side of the file saved under ‘Documents’.
  8. The receipt will download and appear in your downloads folder on your desktop.

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